Booking Terms & Conditions

Deposit

A $100 non-refundable deposit is required to secure your booking. Your date is not confirmed until the deposit is received.

Final payment

Full payment is due no later than 7 days before your event. If payment isn’t received, the booking may be cancelled and the deposit forfeited.

Cancellations

• Deposits are non-refundable.
• Cancellations more than 14 days before the event will not be charged further.
• Cancellations within 14 days of the event require full payment.
• If we must cancel due to unforeseen circumstances, you’ll receive a full refund (including your deposit).

Setup requirements

• Minimum space: 3 m × 3 m with a nearby power outlet.
• Flat, undercover, weather-safe location required.
• Easy access and nearby parking/loading must be available.

Photos & media

We love sharing the fun. Mischief & Memories may use event photos for promotion unless you ask us not to before the event.

Damage & behaviour

Please ensure guests treat the booth, printer and props with care. The hirer is responsible for any intentional or negligent damage to equipment caused by guests or venue conditions. Repair or replacement costs may be charged where damage occurs.

Liability

We take great care with our equipment, but we’re not responsible for delays, power failures or other issues beyond our control. Liability is limited to the total amount paid for the booking.

Parking & access

The hirer/venue must provide reasonable parking and safe access for unloading and pack-down. Additional fees may apply if access is significantly delayed.

Operating conditions

We may pause or stop operation for safety issues (weather, unsafe conduct, power faults). Lost time caused by these issues may not be refundable.

Venue rules

The hirer is responsible for ensuring the venue allows photo-booth operation, including power, noise limits and any permits. Please advise us of restrictions in advance.

Data & privacy

Contact details collected for your booking are stored securely and used only for booking administration and follow-up. Guest photos are yours; we’ll only use images for promotion with consent.

Rescheduling

You may move your booking once (subject to availability) if you notify us at least 14 days before your event. New dates must be within 12 months. The deposit transfers; any price differences apply.

Overtime & early finish

Overtime is $50 per 30 minutes, payable before extension. If the booth finishes earlier than booked at your request, no refund applies.

Idle time

If the booth must be set up earlier than the start time and remain idle, idle time is $50 per hour.

Access, stairs & distance

Quoted pricing assumes ground-floor access within 30 m of parking. Stairs, lifts, or long carries may attract a $50 handling fee.

Power & internet

One dedicated 240 V / 10 A outlet within 10 m is required. Live sharing (SMS/Email/QR/AirDrop) requires venue Wi-Fi or strong mobile data. If unavailable, sharing is queued and sent after the event when connectivity is restored.

Outdoor & weather

Booths must be undercover on a flat, dry surface, protected from wind, heat and moisture. In unsafe conditions, we may pause or relocate. Time lost due to weather or unsafe conditions is not refundable.

Bump in / out

We require 45–60 minutes to set up and 30–45 minutes to pack down. Please ensure venue access during these times.

Supervision & children

An adult must supervise children near the booth at all times. We may pause use where behaviour risks damage or safety.

Props & hygiene

We may remove props for hygiene or safety. Lost or damaged props may be charged at replacement cost.

Equipment issues

If an equipment fault prevents operation for more than 20 consecutive minutes, we’ll extend time (where possible) or offer a pro-rata refund limited to the affected time.

Design approvals

Template proofs are supplied 5 business days before the event. Includes 4 revision rounds; extra rounds $25 each. Final approval due 72 hours before the event.

Regional travel

Jobs over 75 km from Pacific Pines may incur a $50 regional setup/travel fee. Accommodation, if required, will be charged at cost.

Guest consent

By using the booth, guests consent to capture and processing of their images for event delivery. For marketing use, we’ll only share selected images where prior consent has been provided by the hirer.

Digital delivery

Galleries and digital files are delivered within 3–5 business days (busy periods up to 7). Galleries remain active for 90 days; please download a backup.

Data retention

Contact details are kept only for booking administration, delivery and lawful record-keeping, then deleted or de-identified. We do not sell personal data. A copy of our Privacy Notice is available on request.

Alcohol & unsafe conduct

We may pause or cease operation where guests are unruly, intoxicated, or equipment is at risk. Lost time is not refundable.

Force majeure

We aren’t liable for non-performance where prevented by events beyond our control (e.g. severe weather, power failure, government restrictions). Our liability is limited to amounts paid.

Liability & indemnity

To the extent permitted by law, our total liability is limited to the amount paid for the booking. The hirer indemnifies us against claims arising from venue conditions, guest actions, or instructions provided by the hirer, except to the extent caused by our negligence.